Patient Information
Clinic Policies & Patient Guidelines
Clear, straightforward information to help your visit go smoothly. Please review our policies before attending the clinic.
Health Card
About Your OHIP Health Card
As a patient, you must bring and present a VALID OHIP card when registering to EACH MEDICAL VISIT, whether by telephone, or in-person.
Out-of-Province / Quebec Residents
For patients without a valid OHIP Health Card or Out-Of-Province Quebec residents, a minimum $100+ medical visit FEE is required to be paid prior to being assessed by a doctor. The FEE is refundable within 60 days of the medical visit ONLY when you present BOTH a valid OHIP Health Card for the date the visit was conducted and the original receipt.
Out-of-Country Residents
Out-Of-Country residents will be charged a minimum of $200+ Non-Refundable FEE per medical visit.
Fees & Coverage
Non-OHIP & Uninsured Services
There are several services that are not covered by OHIP — for example: sick or doctor notes, travel advice, various medical forms, etc.
Please see our complete list of Non-OHIP covered services HERE
Or speak with one of our staff for additional information.
Operations
Clinic Hours of Operation
The clinic reserves the right to CLOSE PRIOR TO THE POSTED CLOSING TIME (online & onsite) due to excessive patient volumes or unforeseen circumstances. Patient registration ends 30–60 minutes prior to the posted closing hours.
Medications
About Prescription Refills
Narcotic medications are NOT kept on-site and our doctors will NOT offer prescription refills for any narcotics, sedative-hypnotics, or stimulants to walk-in patients.
Such medications may include but are not limited to the following:
Conduct
Patient Behaviour
Our clinic staff will NOT tolerate any behavior that is rude, belligerent, aggressive, threatening, or any verbal or physical abuse. Our clinic reserves the right to decline care to those patients displaying any of the above listed behaviors.
Appointments
No-Shows, Cancelling & Rescheduling Appointments
Cancelling or Rescheduling an Appointment
If you need to cancel your appointment, we respectfully request at least 24 Hours notice. Any cancellation or reschedule made in less than 24 Hours will result in a cancellation/rebooking fee.
No-Show or Missed Appointment
Patients will be charged a No-Show Fee for a Missed appointment of approximately $60 and up.
Privacy
Your Personal Patient Information
Patients are responsible for updating us with their most recent and relevant personal information — for example: Address, Telephone Number, OHIP Health Card Number, etc.
Please call the Clinic to update us on any patient information changes.
New Patients
Ready to Register as a Patient?
Complete your patient registration online to get started with our clinic.
Patient Registration